Customer Relationship Manager

Key Responsibilities:

Grow the business sustainably
Develop and implement a personal action plan that contributes to the sustainable, profitable growth of the assigned territory and business units, in line with agreed top and bottom line budgets.
Manage structure costs within the agreed annual budget.
Own the Angola territory.
Customer focus
Understand customer needs through ongoing analysis of demand, market trends and competitor activity.
Strengthen and grow trust with the existing customer base while actively winning new customers.
Build strong stakeholder relationships at every level and apply key account management principles where appropriate.
Relationship management
Build and maintain strong working relationships with internal partners across customer service, quoting, technical and fulfilment teams, as well as key stakeholders in the relevant business units.
Support fellow stakeholders in reaching their own targets, for example working with the commercial team to reduce outstanding payments.
Best practice
Follow the organisation's structured sales cycle from first contact through to close.
Use the company's CRM and complaints management systems as the primary tools for day to day sales work.
Gather and share key market and product information across the sub region.

Education & Experience
Matric / Grade 12, plus a relevant tertiary qualification in Sales, Marketing, Business Management, Engineering, Agricultural Science, Milling Technology, or a related technical/commercial field.
A strong background in mining, manufacturing or other related industries is essential.
Strong commercial acumen and understanding of the sales cycle.
Demonstrated leadership experience and potential.
Proficiency with CRM systems, complaint management tools and MS Office.
Business level English is essential; an additional local language (i.e. Portuguese) is an advantage.
What We Are Looking For
A customer first personality with a genuine drive to make customers happy.
Hunter qualities and the drive to close deals.
Excellent listening and communication skills at all levels, internally and externally.
Entrepreneurial thinking and a proactive, self-starting approach that needs minimal instruction.
Integrity, attention to detail and loyalty.
A strong leader who is also a reliable, collaborative team player.
The ability to perform well under pressure with a can do, will do attitude.
An agile, open mindset.

Empresa líder em Indústria Transformadora / Produção