Area Sales Manager at Airtel Zambia

1. Ensure Customer Satisfaction

• Ensure Recruiting of new Retail Chain outlets to partner with Airtel and stock the Airtel products
• Maintain special channels Primary billing by ensuring partners aligned with the monthly targets and actual Achievement
• Implementation of OPCO sales initiatives and promotions by developing field sales action plans and timelines
• Maintain current Retail chain partnerships
• Monitoring of Sales from all GSM & Airtel Money customer Activations and transaction targets

2. Achieve all performance targets

• Increase footprint through tie up of modern trade partners
• Increase the activity of MTU distributors on GUI for report retrieving and audits thus reduce customer pain through shorter down time, by ensuring IT is resolving all queries on Time.
• Increase the spread of points for EVD and special channels
• Increase number of Airtel money agents selling talk time through Airtel money

3. Promote Airtel brand image

• Communicate in a positive professional style.
• Visibility creation at touch points through marketing support teams

4. Rollout of new partner tie-ups

• Manage and coordinate all performance and tie ups with a new partner’s
• Ensure all Service level coordination for the products are managed with the relevant partner
• Close monitoring of the retailer performance trends and taking appropriate action for business continuity.

Educational Qualification/Technical Skills

• Minimum qualification of a Bachelor’s degree in a commercial discipline
• Computer literacy

Relevant Experience (Type of experience and minimum number of years)

• 5+ years of varied experience in Sales, Marketing & Distribution with at least 2 years at middle management level handling independent businesses.
• Relevant experience in FMCG industry is desirable

Other requirements

• Customer Oriented
• Strong analytical skills and problem solving skills
• High person standard and goal oriented
• Excellent interpersonal skills
• Excellent and effective communications skills, both orally and in writing
• Professional and well-groomed in dressing and presentation