Parts & Service Sales Representative at BIA Zambia

BIA Zambia - Location: Zambia, Copperbelt

Job closed

Contract

Contract type
Permanent
Application deadline
10/02/2020

Description

Position
Parts & Service Sales Representative at BIA Zambia
Vacancies
1
Description

Sales Responsibilities

In collaboration with the PSSO, the Aftermarket department and the Project operations, the PSSR is expected to:

  • Visit the customers to develop parts and service offers.
  • Identify prospects and create strategic action plans to bring new customers
  • Inspect customer equipment’s (Walkaround inspection) and propose dedicated parts and service offers.
  • Identify opportunity and secure sales by offering PSA’s and SLA’s as well as operator and technical trainings.
  • Analyze customer needs and proactively offer adequate solution;
  • Establish Sales Forecast with Customer and communicate to procurement to ensure parts and components availability and secure sales
  • Analyze Market Share by product category, promote sales of non-moving items and increase Sales
  • Analyze open quotation and obtain feedback from customer on those quotations

Administrative Responsibilities

  • Prepare quotations and sales order with the support of the PSSO
  • Ensure a monthly statement of account is sent to clients with collaboration of Finance team and take actions in case of disputed invoices.
  • Ensure due and overdue invoices are under customer limits and take appropriate actions if not.
  • Ensure customers is updated on all WIP and Parts Order status
  • Perform a weekly Sales Reporting
  • Manage site visit agenda and visit Report in C4C
  • Obtain information on customer and competitors
  • Update customers fleet information (Machines active, SMR, ...)

Customer Relationship

The PSSR should build and sustain an excellent customer relationship through specialist advices:

  • Technical support and service-oriented approach to bring customer costs saving (maintenance and repair options)
  • Solve customer complaint or queries with the support of the Aftermarket and/or Project team
  • Update customer on parts & service news, warranty and field campaign
  • Provide customers advices through visual inspection, machine application & operation, use of Smartfleet and oil analysis (condition monitoring), GET and Undercarriage inspection
  • Support the client in his stock management (RSPL, stock Return)

EXPERIENCE

  • A Level – Technical background required (Mechanical)
  • Similar experience in sales or distribution department, preferably in Import/Export or spare parts business
  • Language: English
  • IT: SAP(or similar) + MS Office

OTHER

  • Sales skills and result orineted
  • Communication skills
  • Technical and professional expertise
  • Autonomous and teamwork mindset
  • Rigor and accuracy
  • Very well organized and priority management skills
  • Spirit of initiative and Dynamic
Sharing is Caring! Click on the Icons Below and Share

Requirements

Min education
Primary school
Required experience
4 Years
Nationality
Not defined
Languages
Not defined
Skills
Not defined
Prerequisites

.

Company

Employer name

BIA Zambia

Did not find vacancies of your interest?

Register to be informed when we have suitable positions for your profile.
By registering, you accept our Terms and conditions