Operations Manager (Retail)

Brilliance Executive Management - Lusaka, Lusaka

Job closed

Contract

Contract type
Permanent
Application deadline
09/12/2018

Description

Position
Operations Manager (Retail)
Vacancies
1
Description

The Operations Manager will provide leadership to the team, take ownership of all functions and ensure smooth operations of all locations in the country.

Summary of Key Responsibilities;

  • Managing the team at the location which includes setting target, defining roles, delegating responsibilities, manage roaster, train, motivate & follow-up on target achievement.
  • Managing Sales, Customer service & Marketing.
  • Ensure good coordination with the Customs Department & Port Officials.
  • Ensure availability of sufficient stocks on the shelf & in the pipeline, at all times, with sufficient shelf-life for applicable products.
  • Maintaining Shop cleanliness & Visual Merchandising as per Merchandise Manual.
  • Educate staff about the software for billing / cash / stock reports.
  • Ensure correctness of all currency at the till & in the safe – match with invoices.
  • Ensure Stock & Sale / Bond Registers are updated daily and cross checked against invoices.
  • Monitor expiry of the bonds & apply for extension within the set time-frame.
  • Ensure all bonds are live at all times in the shop & ware-house.
  • Check & control of stock at Warehouse & Shop at all times
  • Prepare orders as per requirement and analysis of sales.
  • Track Sales figures against pre-set targets and increasing sales volume.
  • Coordinate with all functions in other lines of businesses
  • Monitor the validity of any licenses/concession letters.
  • Monitor the validity of the Customs License and Bank Guarantee against stocks in the shop.
  • Ensure availability of valid insurance coverage for Fire, Burglary, Theft & Natural Calamities.
  • Ensuring availability of Insurance for Customs Duty in favour of the Commissioner of Customs and Insurance for the cost of goods in shop & warehouse in favour of the company.

Required Competencies

  • Strong hands-on experience in retail operations, merchandising and marketing
  • Customer Service orientation
  • Stock management
  • Decision making ability
  • Able to Lead employees to success
  • Ability to do multi-task, prioritize work and meet tight schedules
  • Excellent interpersonal, communication & presentation skills
  • Ability to manage conflict
  • Time management

Qualifications and Experience

  • Degree in any Business Field
  • Minimum 10 years of Retail experience out of which at least 5 years as Retail Manager
  • Must have a very good understanding the retail business in Zambia

Requirements

Min education
Primary school
Required experience
4 Years
Nationality
Not defined
Languages
Not defined
Skills
Not defined
Prerequisites

.

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