To perform evaluate, design and prepare detailed
specifications for smaller networks
Provide Network Administration And Support
Provide VPN Support
Provide detailed personal advice and guidance to all users in the effective use of systems, products and services available to them
Analyse site survey reports and develop specifications of requirements and plans for installation and commissioning of hardware and software.
Resolve 95% of calls within SLA
Provides assistance, information, or other support to build and maintain relationships
Builds and maintains meaningful client relationships by assessing how clients think and feel
Identifies client needs prior to client contact so that needs can be timeously met and professionally handled
Key Relationships / Stakeholder relationships
Line Managers, Senior Management, Divisional Manager: VPN, End Users
Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP)
Technical: Competent contributor that can work without supervision in the Networks area, with a minimum experience of between 4 and 6 years. Requires detailed knowledge of procedures related to networking and substantial knowledge of other functions.
Leadership: Not required for this role
Operational: Experience within Cisco Networking Contributed to projects. Has exposure to cross-cultural experiences.
Stakeholder Engagement: Collaborated with a small group of internal and external stakeholders on middle management level.
Essential behavioural success factors
Interacting with People
Adopting Practical Approaches
Important behavioural success factors