Client Support Officer x2 at Emerald Systems LTD

We are a newly setup local provider Specialised IT Solutions on the Zambian market.

Our focus is on delivering to the customer in a way that he spreads word of mouth that brings us new customers.

We offer solutions in Contact Centre, CRM, Help Desk, Surveillance Systems, Alarm & Access Control Systems, IP-PBX and VoIP System, Networking and Wireless Networks.

Job Purpose:

The Purpose of the job will be to provide support to solutions we have given to customers and make sure customer is happy all the time.

You will expected to operate independently periodically interacting with members the technical team.

The job holder will be required to work and produce results under minimum supervision and also adhere to the standards of the company.

Minimum Required Experience & Qualifications

Minimum of a Diploma in ICT related fields with Not less than 2 years of practical experience.

The ideal candidate understands or has experience with SIP, Basic Network switching & routing, Physical LAN Cabling, and applications support.

Drop your CV and motivation letter in a SINGLE WORD document by 22/09/19.

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