Consumer Sales and Support Consultant

First National Bank - Location: Lusaka, Lusaka Province, Zambia, Lusaka

Job closed

Contract

Contract type
Permanent
Application deadline
11/02/2019

Description

Position
Consumer Sales and Support Consultant
Vacancies
1
Description
Acts as the first point of contact for SME customers at the branch and assists the Relationship Manager in order to acquire, maintain and grow relationships. Provides a branch based relationship management support function for all SME customers.

experience and qualifications



  • Diploma or degree in Commerce or a related field.

  • Minimum of 3 years general banking experience.

  • Role related Product Knowledge.

  • Market/Segment Knowledge.


additional requirements

responsibilities


  • Leads generation.

  • Business account opening.

  • Relationship management for the lower tier SME customers.

  • Identifying clients’ needs and delivering customized solutions to a portfolio of existing and new clients.

  • Provide customers with solutions and alternatives to satisfy their needs and wants through cross selling of bank products.

  • Processing of the customers’ requests and queries in an efficient manner.

  • Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer.

  • Joint client visits and presentations with the Relationship Manager to existing and new clients.

  • Assist Relationship Analyst and Relationship Manager build rewarding and enduring relationship through world class customer service.



Requirements

Min education
Primary school
Required experience
4 Years
Nationality
Not defined
Languages
Not defined
Skills
Not defined
Prerequisites

.

Company

Employer name

First National Bank

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