Receptionist at General Nursing Council of Zambia

GENERAL NURSING COUNCIL OF ZAMBIA

(The Nurses and Midwives Act No. 31 of 1997)

EMPLOYMENT OFFERED

RECEPTIONIST

General Nursing Council of Zambia (GNC) is a statutory body established in 1970 under the Nurses and Midwives Act No. 55 of 1970 with an express mandate to regulate nursing and midwifery education and practice. The Act was repealed and replaced by the Nurses and Midwives Act No. 31 of 1997, which redefined the functions of the Council and expanded the scope of practice for nurses and midwives.

The Council is therefore, inviting for applications from highly motivated, result oriented, qualified and experienced person to fill the position of:

RECEPTIONIST (GNCZ 07):

1. JOB PURPOSE:

To manage the reception area in order to facilitate the direction of clients to appropriate officers.

PRINCIPAL ACCOUNTABILITIES (MAIN DUTIES)

Reception

Attends timely to visitors in order to direct them to the apropriate offices.

Appointments

Undertakes effectively the setting of appointments for clients in order to facilitate service delivery.

Typing

Undertakes timely and accurately typing of correspondence and documents in order to facilitate production of high-quality documents and correspondence.

Visitors log

Attends and responds timely and politely to visitors, maintains regularly the visitors log in orderl to maintain a record of client information

Telephone and Help Desk

Attends timely to telephone calls in order to direct them to the appropriate officers in order to enhance the image of the office and facilitate conduct of business, and answer basic questions.

Staff log

Maintains regularly a staff log in order to monitor compliance with time keeping.

2. REPORTING RELATIONSHIPS

Reports to:

• Administration Officer

3. KNOWLEDGE AND SKILLS REQUIREMENTS

(a) Minimum Primary/ Secondary Education

• Form V or Grade 12 School Certificate.

(b) Minimum Vocational/ Professional Qualification

• Diploma in Office Management and Secretary Certificate with 85/wpm in shorthand
• 40/wpm typing will be an added advantage

(c) Minimum Relevant Pre-Job Experience

• One-year work experience.

(d) Communication Skills

(i) Written Skills

• Able to write good grammar and shorthand skills

(ii) Oral Skills

• Able to communicate effectively in English

(e) Other Skills/ Attributes

• Computer literacy
• Interpersonal skills
• Diplomacy
• Confidentiality
• Integrity

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