Customer Service Representatives

ICYPEED Limited - Location: Lusaka, Lusaka Province, Zambia, Lusaka

Job closed

Contract

Contract type
Permanent
Application deadline
12/03/2019

Description

Position
Customer Service Representatives
Vacancies
1
Description

Responsibilities

Customer Service Responsibilities list:

  • Manage large amounts of incoming calls

Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Able to generate quote
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Minimum Qualification is Certificate or Diploma in related field
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Requirements

Min education
Primary school
Required experience
4 Years
Nationality
Not defined
Languages
Not defined
Skills
Not defined
Prerequisites

.

Company

Employer name

ICYPEED Limited

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