Knowledge Management and Communication Specialist at Jhpiego

Jhpiego is an international, non-profit health organization affiliated with The Johns Hopkins University.

For 40 years in East and Southern Africa, Jhpiego has empowered front-line health workers by designing and implementing effective, low-cost, hands-on solutions that strengthen the delivery of health care services, following the household-to-hospital continuum of care. Jhpiego partners with organizations from the community to the national level, building sustainable, local capacity through advocacy, policy development, human resources for health and quality and performance improvement approaches.  For further information about Jhpiego, please visit our website at www.jhpiego.org

Jhpiego invites applications from suitably qualified candidates for the following positions. The successful candidates selected for these positions will be subject to a pre-employment background check.

KNOWLEDGE MANAGEMENT AND COMMUNICATIONS SPECIALIST

Overview: The Knowledge Management & Communications Specialist will in consultation with Jhpiego senior management team oversee internal and external efforts to raise the profile and visibility of Jhpiego and its programs in Zambia and globally, and promote knowledge capture and sharing across Jhpiego teams. This will be done by developing a Knowledge Management and Communication strategy for Jhpiego Zambia and/or its programs and managing its implementation, development of multi-media, user-friendly, easy to understand and accessible communication products from Jhpiego project activities. It will also be done by planning and implementing knowledge sharing activities to encourage staff learning. He/she will work on building basic communications skills (writing, photography and events management) among staff.  He/she will also work along with Program Managers and Directors to ensure all Jhpiego Zambia staff are familiar with organizational and program-specific communication and branding policies and are assisting in communications efforts to promote existing programs and new business opportunities. In addition, He/she will be responsible for maintaining both Jhpiego knowledge repositories (internal and external) containing both published and unpublished materials to promote knowledge exchange within Jhpiego projects and outside the projects in order to raise the profile and visibility of Jhpiego projects in Zambia.

Responsibilities:

• Develop and implement Jhpiego Zambia and program specific communication strategy;
• Document and coordinate packaging and dissemination (through conventional and new media) of user-friendly project information including but not limited to reports, fact sheets, presentations, abstracts, leaflets, brochures, posters, folders, success stories, photographs, and achievements to relevant stakeholders at Global and International conferences and to on-line bibliographic databases (such as USAID’s Development Experience Clearinghouse, etc.);
• Ensure high quality program communication (including but not limited to reports, presentations, newsletters, brochures, posters, etc.) and multi-media materials are available to support Jhpiego Zambia and external communication efforts;
• Ensure proper branding and marking of Jhpiego-led programs, materials and activities;
• Work closely with the Jhpiego Global Engagement and Communications Office (GECO) at Headquarters to develop accurate, creative stories and communications products for a variety of media, use by partners and inclusion in Jhpiego external communications outlets such corporate newsletter, social media and website.
• Work with Jhpiego Zambia senior management team to insure that all Jhpiego staff are familiar with the Jhpiego communications policies and processes.
• Lead in the planning and execution of all Jhpiego media and public events while ensuring that Jhpiego’s branding values and those of donors are respected and observed.
• Build the capacity of the technical teams in writing, documentation and photography.
• Provide technical support to the Jhpiego project staff to develop their capacity in information and knowledge management and knowledge exchange in collaboration with the central Jhpiego knowledge management unit.
• Organize, catalogue and enter Jhpiego-authored knowledge assets from the country office (e.g., training materials, presentations, tools, plans and reports) in Jhpiego’s central electronic library.
• Serve as focal point for the collection and standardization of training manuals and materials prior to them being printed and disseminated, in collaboration with Jhpiego’s central publications unit.
• Strengthen Jhpiego’s communication links and relations with key partners, including national and district level government partners, other non-governmental organizations, donor agencies, key private sector partners and other stakeholders in public health.
• Work closely with Jhpiego knowledge management staff at headquarters to align KM strategies for Zambia with overall Jhpiego KM strategies.
• Actively participate in knowledge sharing via various Jhpiego collaboration platforms. Participation can be demonstrated by, for example: Leading a BBL, contributing an example of a knowledge asset that can be re-used by others, sharing a key lesson learned, or actively participating in a community of practice based on areas of expertise or interest.
• Support implementation of KM priorities by ensuring content is stored and disseminated through established channels, such as myJhpiego.
• Manage version control and content audits of technical products and materials to ensure that outdated materials are removed from repositories or updated.
• Ensure monitoring and evaluation of knowledge management activities in relevant area and share findings with knowledge management staff at headquarters.

Qualifications:

• Master’s degree preferably in communication, public relations, journalism, public health, marketing, knowledge management, or related field.
• Outstanding command of the English language, both written and spoken
• Proven writing (non-technical) and editing skills.
• 8 – 9 years communication experience, preferably in the development field.
• 3-5 years’ experience in knowledge management, preferably working in the Health related Organization.
• Practical experience in applying information technology to the implementation of knowledge management and knowledge sharing strategies (e.g., collaboration tools, web development tools, virtual meeting tools).
• Ability to develop knowledge management and communications plans to align with organizational goals;
• Ability to develop a communications networks for development.
• Understanding of conventional and new communications channels, including electronic, print, and social media;
• Ability to develop and maintain relationships with audiences important to Jhpiego, including the media, government ministries, non-governmental organizations, donors and prospective donors.
• Ability to represent the organization effectively to external government ministries, non-governmental organizations and other collaborating agencies.
• Strong computer, graphic design, organizational, analytical and assessment skills.
• Ability to meet deadlines under extreme pressure.
• Experience and ability to travel frequently to the field and internationally.

.