Patient Support and Delivery Coordinator at mPharma

mPharma is looking for a Patient Support and Delivery Coordinator with a background in healthcare management and Pharmaceuticals.  The candidate will be the face of our B2C business and responsible for helping customers use and maneuver our service. The B2C business is a new business unit in mPharma which focuses on creating innovative financing schemes for out-of-pocket paying patients with the aim of improving access to chronic or long-term fixed duration treatments.

Key Responsibilities

• Obtains client/patients information by answering telephone calls; verifying and providing information
• Maintains and improves quality by adhering to standards and guidelines
• Following call center/communication “scripts” when handling different topics
• Build sustainable relationships and engage customers/patients
• Update job knowledge by studying new products and following Pharmaceutical industry best practice
• Meet personal/team qualitative and quantitative targets
• Partake in taking prescription orders from consumers/patients and capturing appropriately
• Involved in medication packaging and labeling
• Liaises with delivery bike agents to coordinate delivery of drugs to patients on a daily basis
• Involved with stock counts within the delivery services unit
• Provision of medication counseling tips to patients
• Provide regular updates on stocks availability for delivery

Our Ideal Candidate

• Has the ability to work efficiently with all team members within and outside the unit.
• Must pay attention to detail even under work-related pressure.
• Team player
• Efficient at multitasking
• Computer literate

Qualifications

• Qualified and professional Pharmacist with at least 2 years of work experience or a Pharmacy/Dispensing Technician with at least 4 years of work experience in the community/retail space.
• Conversant with the code of ethics of the Zambia Medicines Regulatory Authority.

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