Technical Support Specialist
MyEasyCard - Location: Lusaka, Lusaka Province, Zambia, Lusaka
Want a Job as an Integral Member of a Creative and Dynamic Customer Service Support Team?
MyEasyCard International has an immediate opening for a self-motivated software / technical support specialist in our Lusaka office. We are seeking a Software Support Specialist who is looking for a career with an expanding software organization. The ideal candidate has 2+ years’ experience and possesses excellent people, database, and software testing skills. This is a permanent Software Support position.
MyEasyCard International develops and implements software solutions for mobile transactions. Our core values include integrity, honesty, authenticity, and teamwork. We offer generous compensation.
Primary Position Responsibilities
Backend Database Support: Use remote access software, MySQL Server, and browser for trouble shooting and resolving problems with our flagship product. In addition, aid in resolving client issues and problems. You will also Chelp in testing annd writing documentation.
Additional Position Responsibilities
Frontend Product Support: Offer customer support including problem diagnosis, resolution, and supplemental training to clients via email and phone calls regarding the operation of our software products
Required Technical Skills
MySQL Server, Web Browser, Softweare Testing, Technical Documentation
5+ years of IT experience
2+ years of Customer Service experience
College or University Degree, Computer-related specialty, preferred
Experience supporting a software product
Knowledge of server operations, infrastructure, web interfaces and remote access tools
Software problem management and resolution experience
Pleasant phone manner and superior interpersonal skills
Attention to detail
Flexible and adaptable personality
Passion for total customer satisfaction and the enjoyment of working with end users
Annual salary based upon experience and job fit.