Logistic and Business Manager
OLYMPIC YOUTH DEVELOPMENT CENTRE
JOB DESCRIPTION FOR
LODGE AND BUSINESS MANAGER
To oversee the operational aspects of the unit in respect of the Lodge, and guide the unit to optimize revenues, profitability and growth.
Job Specifications (Duties and Responsibilities
Managerial The Lodge Manager will advise on the procurement needs of the OYDC lodge Plan, forecast, and budget the revenues & cost for the unit. Implement strategies to achieve a larger market share and attract new segments, for the unit Implement systems and procedures that achieve higher cost efficiency and guest Satisfaction. Implement the annual plan using various strategies and frameworks, linking the unit’s objectives to the overall institution strategy. Constantly benchmark & innovate products & services in line with changing customer Expectations. Drive a Performance culture through all levels of employees in the unit. Forge positive relationship with all stakeholders.
Operational She/he shall be responsible for the impeccable appearance of the bedrooms as well as public areas of the accommodation site Measure & monitor all parameters & attributes against pre-determined targetS Measure improvements in satisfaction ratings in the various aspects of service Monitor complaints & take measures to ensure complaint reduction. Monitor rooms market share & to improve revenues against budget & previous years’ Performance. Ensure optimal staffing levels & Rooms to Staff ratios. The lodge manager shall be responsible for the marketing of the lodge working closely with the marketing manager to ensure that more external clients are using the facility
Maintain high standards of hygiene & sanitation in & around the unit.
Qualifications and Personal Attributes Bachelors /masters in Hotel Management and or Business Management equivalent Thorough knowledge of all hotel operations. Excellent knowledge in Sales & Marketing, Finance, and IT. Excellent communication skills. Must be computer literate At least 3 years of experience in hotel operations.