IT Technical Support

Reputable Financial Services - Location: Zambia, Lusaka

Job closed

Contract

Contract type
Permanent
Application deadline
01/04/2019

Description

Position
IT Technical Support
Vacancies
1
Description

A reputable company in the financial services industry is looking to recruit an IT Technical support. A professional troubleshooter, the individual must have the technology training necessary to diagnose, formulate and execute the solution in a finite period of time. The individual must be able to work unsupervised or as a team player. S/He must have the ability to communicate effectively with technical and non-technical personnel.

Duties & Responsibilities:

  • Installing and configuring computer hardware, software, systems, printers, scanners etc

  • Ensure system backups are carried out according to company policies.

  • Carry out daily checks on servers and notify supervisor whenever irregularities are noticed.

  • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues

  • Manage websites and portals requests

  • Supporting the roll-out of new applications, testing and maintenance.

  • Ensure that all OS and endpoint security systems are up to date.

  • Investigating, diagnosing and solving computer software and hardware faults

  • Process user reported problems and requests; initially resolve problems, escalate and follow-up when necessary; open and track all problems and requests via internal helpdesk ticket system

  • Be able to work independently on a range of disparate technologies.

  • Be able to work outside normal working hours.

  • Other tasks as assigned
  • MINIMUM QUALIFICATIONS

    • Education, Training and Experience
    • Bachelor’s degree in Computer Science or Information Technology  or related discipline
    • Experience working with Windows 7 & 10, Windows Server 2008r2, 2016; Active Directory.
    • At least 2 years’ working experience

    SKILLS AND EXPERIENCE THAT WOULD BE A BONUS

    • Experience working with WSUS, DRP and VM solutions experience
    • Understand and formulate IT network & infrastructure
    • Understand financial services and or pension fund administration & management

    Requirements

    Min education
    Primary school
    Required experience
    4 Years
    Nationality
    Not defined
    Languages
    Not defined
    Skills
    Not defined
    Prerequisites

    .

    Company

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