Technical Specialist / Head

Specialised Systems - Location: Lusaka, Lusaka Province, Zambia, Lusaka

Job closed


Contract type
Application deadline


Technical Specialist / Head


  • To manage the Technical division of SSL which envelopes Telecom , as a core business , and other verticals in office automation .
  • Good understanding of VOIP technologies including Firewalls, NAT and Gatekeepers.
  • Knowledge on CUCM, CUC, CUP, CUCCE, Hybrid PaBX ( NEC, AVAYA, GRANDSTREAM,CORAL etc..) , understanding LAN & WAN including MPLS.
  • Voice Gateway MGCP, H323, SIP, CUBE, Dial Peers, Translation Rules, SRST.
  • Working on Layer 2/3 which include (Troubleshooting, maintenance, upgrade)
  • Determines methods and procedures for new data, voice or video technologies to ensure performance.
  • Experience and strong knowledge of telecommunications concept development, deployment, and support.
  • Experience and strong knowledge of voice, data, and fiber concept development, deployment, and support.
  • Experience and strong knowledge of commercial bandwidth concept development, deployment, and support.
  • Have experience on Structured Cabling procedures
  • Experience and knowledge of network design including switching, routing, QOS and firewalls.
  • Basic construction and design knowledge including electronic , structural, electrical, and mechanical ( Basics only)
  • Determines approach for customer, based on assessment of customer needs.
  • Provides technical support and guidance on network design issues. Provides problem resolution of complex problems to junior personnel.
  • Evaluates and tests data, voice or video networking technologies to establish their potential use.
  • Analyzes data, voice or video network documentation and assists in communicating to management regarding the operational status of networks.
  • VoIP readiness assessment, Develop SOW and BOM, Documentation and process flows to assist sales people related to customer query.
  • Troubleshooting reported incidents and correcting problems diagnosed
  • Vendor coordination for technical issues
  • Should be able to create, change IVR based on business need.
  • Integrating Cisco IPT infrastructure with other vendor systems such as Siemens/Panasonic/NEC/Avaya PBXs.
  • Design policies and procedures for the Technical department in line with Kaizen and ISO9001 practices .Ensure documentation .
  • Job involves managing technical , commercial and managerial lines in office automation verticals which includes but not limited to MFP Copiers ( SHARP, CANON ...) , Power Management Systems ( Eaton ) , etc.. Knowledge of Electrical Engg. will be an added advantage . Specialised Systems is expanding and knowledge and keenness to learn on emerging technologies is desired .
  • Set targets for Service performance and ensure Technical department as a Profit centre .


Min education
Primary school
Required experience
4 Years
Not defined
Not defined
Not defined



Employer name

Specialised Systems

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