Commercial Broker

Standard Bank Group - Location: Lusaka, Lusaka Province, Zambia, Lusaka

Job closed


Contract type
Application deadline


Commercial Broker

Insurance Sales & Distribution
Job Purpose
Achievement of the business targets, income and profit budgets by way of engaging the stakeholders and
offering insurance support and advice to commercial line customers. .

  • Manage and develop business strategies and identify opportunities within the segments for commercial


  • Have a full overview of policy classes, helping in diversifying our business portfolio into other non-

conventional product which is in line with current market trends e.g. Terrorism cover, cables, contractors
all risks cover, Marine and renewable energy

Key Responsibilities/Accountabilities

Sales Management

  • Oversee and achieve the sales performance on Buisness lines.
  • Identify anomalies and develop strategies to rectify and improve performance.
  • Provide input to branch/regional/national campaigns to ensure maximum penetration into core insurance


Relationship building

  • Constantly maintain a professional environment and celebrate successes
  • Timeously feedback to the network
  • Attend regular meetings with key stakeholders
  • Analyse competitor trends, pricing to optimize on sales
  • Liaise with insurance companies
  • Service all complaints


  • Ensure competency-based training on Advisory products takes place with various stakeholders as and when


  • Ensure that all stakeholders are trained accredited, and coached on the various products


  • Servicing of expenses and control cost to income ratios
  • Control expenses and use them correctly in order for us to achieve the highest return related to business
  • Analysis of the monthly Insurance MIS and act accordingly to bridge any gaps that may exist
  • Apply knowledge, resources and experience to resolve problems
  • Able to follow or professional challenge defined processes

Risk & Compliance

  • Provides complete disclosure to the customers in terms of accreditation, service fees, and commission.
  • Ensures proper record keeping in terms of Proceeds of Crime and Anti Money Laundering Act, The Banking

Act (Cap 488), The Anti-Corruption & Economic Crimes Act, The Insurance Act and any other relevant

Preferred Qualification And Experience

ACII or other relevant high level insurance qualification

  • Undergraduate degree from a recognized university
  • Previous banking or Insurance sales expereince
  • Experience in the Insurance and insurance broking industry
  • Proven business acquisition skills
  • Over 10 years’ experience in handling Coprorate/Commercial customers

Knowledge/Technical Skills/Expertise

Understanding of macro-economic, business, social, political trends and the transformation of this
knowledge into operational strategy

  • In depth understanding of range of products in market, competitor advantages and disadvantages and own

product competitive position

  • A sound understanding of risk cycles pertaining to the industry being analysed.
  • A good current knowledge and understanding of different industry sectors and sector risk profiles/ trends.
  • A thorough knowledge of multi-level products available to Personal banking and SME Tier II banking


  • Extract and apply information to Customer Relationship Management strategy
  • Full understanding of all products, sound knowledge of the bank processes and procedures


Min education
Primary school
Required experience
4 Years
Not defined
Not defined
Not defined



Employer name

Standard Bank Group

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