Ongoing Banking Tellers Recruitment at Standard Chartered Bank (April, 2019 Jobs Update)

Standard Chartered Bank - Location: Zambia, Lusaka

Job closed

Contract

Contract type
Permanent
Application deadline
01/06/2019

Description

Position
Ongoing Banking Tellers Recruitment at Standard Chartered Bank (April, 2019 Jobs Update)
Vacancies
1
Description

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit.  It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.

We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

The collections officer position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, legal claims, and the selective use of outside collection services.

The key responsibilities of a Tele-Collection officer includes and is not limited to the following functions:

  • Manage all the accounts in the respective queue/allocated to ensure that losses are minimised by the effective implementation of collection activities.

  • Ensuring effective performance of collections against targets and matching activities to daily activity reports.

  • Highlight and analyse credit failures to identify ways of improving the credit approval process.

  • Interpret MIS statistical information relating to performance of collection .eg. Delinquency ratios, volume of Collections made.

  • Ensure remedial action is taken when required to keep performance in line with business objectives.

  •  Contact customers with over due loans to negotiate payments.

  • Advise Scheme Administrators  in allocated queue to effect deductions for customers where deductions have not started for DAS loans and automation of loans where Standard Instructions are not active for Auto pay loans.
  • The collector will maintain relationships with the following stakeholders;

     

    (Internal)

    • Branch Managers
    • Employee banking Staff.
    • Lending Operations.
    • Credit Risk Team
    • Legal and Compliance

     

    (External)

    • External Legal Counsel
    • Insurance Service Provider  (ISP)
    • Clients

     

    Other Responsibilities

    • Embed Here for good and Group’s brand and values in country,
    • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

    Our Ideal Candidate

    • At least 1 year experience of handling  accounts
    • Minimum 5 O’level Credits or better including Mathematics and English
    • Diploma/Degree in Business Studies.
    • Effective communication skills – listening, negotiating, written, and oral.
    • Computer literacy and application (Word and Excel).
    • Sound knowledge of banking practice and theory.
    • Sound knowledge of credit appraisal and control.
    • Excellent analytical skills.
    • Good presentation skills.
    • Good interpersonal skills

    Requirements

    Min education
    Primary school
    Required experience
    4 Years
    Nationality
    Not defined
    Languages
    Not defined
    Skills
    Not defined
    Prerequisites

    .

    Company

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