Customer Service & Sales Rep

The Cake Bar – a pioneering and growing cafe, cakery and coffee destination – is looking for a young, energetic, bubbly personality to fill the role of a CUSTOMER SERVICE & SALES REP

RESPONSIBILITIES

• Manage incoming calls and outgoing calls in a professional, courteous manner.
• Respond to client queries, comments and messages on various social media platforms including Facebook, Instagram, WhatsApp and email.
• Generate sales leads by using existing client database and building new ones.
• Build sales by using assorted platforms (SMS, email, WhatsApp, calling, etc.) to advertise specials and any events
• Build sustainable, long-term relationships and trust with clients through open and interactive communication
• Provide accurate, valid and complete information to clients and potential clients by using the right methods/tools.
• Follow up with every client after they have received our product and service and ask them to review the company online on various social media platforms
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Identify and assess customers’ needs to achieve satisfaction

REQUIREMENTS

• Minimum Grade 12 certificate with A in English
• At least 1-year experience in a similar role
• Experience in a Call Centre will an added advantage
• Proven customer support experience or experience as a client service representative and also as a sales rep
• Track record of over-achieving quota
• Strong phone contact-handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to remain calm and composed in the face of difficult clients and situations.
• Must have a sense of humour.
• Excellent verbal and written communication skills in English
• Excellent verbal communication skills in vernacular.
• Excellent presentation skills.
• Ability to multi-task, prioritize, and manage time effectively
• Fast learner and ability to learn menu and products of The Cake Bar in detail.

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