Community Engagement Specialist at TopFloor Zambia

TopFloor on behalf of Standard Micro-grid Initiatives is looking to hire a Community Engagement Specialist  to join their team in Lusaka.

Overview of responsibilities:

• Driving the site permitting process to secure local authority permissions and land use agreements for sites.
• Working with the executive committee & country manager to develop the Sales strategy for the business
• Implement the Sales Strategy including developing collateral and customer engagement processes
• Manage activation activities around the launch of new sites
• Manage ongoing promotional activities to promote PowerTime sales
• Managing sales and collection processes
• Reviewing sales approval logs and ensuring that collection processes and controls are followed
• Performing analytical reviews of  sales data to identify customer trends and develop business responses
• Training Microgrid Managers (Agents) and Office Staff on sales process, marketing drives and communication
• Interfacing with the Operations manager to ensure customer service levels support sales objectives
• Working with the Executive team to design and implement systems and procedures to maintain internal controls and streamline operational processes
• Travelling to microgrid sites to engage with team and assess on the ground operations
• Developing and contributing to company PR and social media strategies, including developing content
• Developing and executing brand engagement strategies

Requirements:

• Ability to frequently travel to distant/rural communities throughout Zambia
• 4+ years’ work experience in a Sales or administrative role with comparable responsibilities and  relevant professional qualification (e.g. Business, Administration)
• Experience developing and implementing Sales strategies
• Experience in working with formal business process controls as well as designing and implementing new controls to respond to the needs of the business
• A passion for delivering energy services and a desire to learn the various aspects of the microgrid business
• Prior experience managing and growing teams.
• Fluent in English, Bemba and Nyanja both in written and oral communications.
• Zambian citizen or possessing valid Zambian work permit; experience working in Zambia is a must.
• Enthusiasm towards working in the field of renewable energy.
• Highly computer literate.
• Candidate should possess a valid Driver’s License.

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