Sales and Traffic Agent

Turkish Airlines - Location: Lusaka, Lusaka Province, Zambia, Lusaka

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Sales and Traffic Agent

Do you want to become a member of rapidly growing Turkish Airlines?

Turkish Airlines is looking for a Sales and Traffic Agent in Lusaka Office,  Zambia

Job Description:

To carry out Reservation/Booking, Ticket Sales, Information and Passenger Traffic (Check-in, Manifest preparation) services at the Sales Office / Airport Office or at both, as designated by the Sales Manager and Airport Manager.


·         Calculates the fare and arranges the route as per requests of the passengers; provides information to the passengers in relation to schedule, fares (APT-ABC); and ensures the required coordination.

·         Performs reservation/booking for the passengers applying to the counter, in person; uses CRT, and performs ticketing.

·         Issues tickets for Domestic and International lines, MCOs (Manual Change Orders), Excess Baggage Ticket; changes such tickets; and performs the processes in relation to return of the same.

·         Performs Endorsement and Rerouting processes.

·         Welcomes the aircraft; and ensures coordination and communication by and between the crew, handling agent, catering, cleaning, air traffic, customs and immigration.

·         Ensures that all daily flight documents are prepared in full and complete; places the orders for daily catering service ; and keeps any and all kinds of records in relation to the flights.

·         Performs reservation/booking; and files the post-flight documents accurately and in full; and performs statistical actions in respect of the flight coupons.

·         In respect of processes for Lost Baggage, ensures that any lost baggage is found and delivered to their owners, by ensuring coordination with the handling agent.

·         Carries out the necessary FIM processes in case of issuance of a FIM (Flight Interrupt Manifest).


Desired Skills & Experience


·         Minimum high school graduation (2/4 years of university degree is preferred)

·         Permission to live and work in Zambia (The Company will not provide or assist with work  and residence permits)

·         Experience in civil aviation or tourism(min 1 year)

·         Good command of English and local languages

·         Availability to work in shifts, including overnight

·         Being a team player

·         Ability to handle multiple tasks simultaneously

·         Good knowledge and experience of a major Computer Reservations System

·         Strong oral and written communication skills

·         Sense of responsibility

·         Ability to make decisions accurately and effectively


Min education
Primary school
Required experience
4 Years
Not defined
Not defined
Not defined



Employer name

Turkish Airlines

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