Front Office Clerk at Zambia Business & Safety Institute

PURPOSE:

To act as a first contact for students and other clients.

KEY DUTIES:

• Able to answer any questions the students and refer other queries to appropriate staff.
• Register students and explain our services including the online training platform
• Make follow up calls to potential and returning
• Assist students in completing any required information and registration forms.
• Responsible for maintaining an efficient and orderly appointments system.
• Receive and make telephone calls as instructed, divert calls promptly or take messages ensuring accuracy of detail and timely delivery to the recipient.
• Social media
• Records management
• Answers all questions the client may have concerning all our courses, payments and training modalities.
• Advise Management on the student’s needs.

REQUIRED

• At least 2-3 years of work experience
• Certificate in Business Administration or any related field.
• Must be honest
• Able to work under pressure
• Computer literate

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