Customer Service Officer at Zambia International Trade Fair

Zambia International Trade Fair Limited (ZITF) is looking for a vibrant, self-starting, qualified and enthusiastic person to fill the position of Customer Service Officer to be based in Lusaka, on a short term performance contract.

PURPOSE OF THE JOB

The Customer Service Officer will promote and sale ZITF products and services and carry out customer service and marketing duties.

ROLES AND RESPONSIBILITIES

1. To sale ZITF products and services to potential exhibitors and sponsors.

2. To act as a customer contact person for ZITF customers in the assigned territory.

3. To undertake customer visitations and coordinate deliveries to customers and stakeholders.

4. To coordinate setting up of meetings with stakeholders.

5. To coordinate media engagements to create publicity for ZITF activities.

6. To assist in debt collection.

7. To undertake other commercial activities in the assigned territory.

QUALIFICATIONS AND EXPERIENCE

a. Grade 12 School Certificate with Five (5) credits or better.

b. Minimum of a Diploma in Marketing or a Diploma in Business Administration or a Degree in a related commercial field.

c. Proficient in the use of Microsoft Office Applications, knowledge of accounting packages such as Pastel is an added advantage.

d. Must be a member of the Zambia Institute of Marketing (ZIM)

e. Experience of not less than 2 years in a customer facing role in a reputable organization.

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