Credit Collections Coordinator at Zambia National Commercial Bank

Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Credit Risk Division under the Retail Credit Department at Head Office: –

CREDIT COLLECTIONS COORDINATOR (X1)

JOB PURPOSE

To ensure compliance with the Bank Credit Policy, Scheme loans policy, Premier loans policy, national regulatory and government bodies requirements. Monitoring of quality loan data capture and compiling of management reports within the Service Level Agreement. The role holder will manage the Retail loans portfolio through proactive portfolio management and ensure management of employees’ salary deductions, reconciliation of loan data, collection of installment arrears.

Under the supervision of the Collections Specialist, the following are among the Job’s Key Responsibilities: –

• Performing collection calls and/or correspondence with customers.

• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.

• Responsible for monitoring and maintaining assigned accounts – customer calls, account adjustments, small balance write off, customer account reconciliations and processing credit memos.

• Accountable for reducing delinquency for assigned accounts.

• Communicate & follow up effectively with sales departments regarding customer accounts on a timely basis.

• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

• Establish and maintain effective and cooperative working relationships with scheme partners and external parties.

• Any other duties necessary to support the collections unit and as may be assigned by management.

INTERNAL/EXTERNAL CONTACT

• External: Auditors and Clients
• Internal: All Divisions

QUALIFICATIONS AND EXPERIENCE

• Grade 12 Certificate with Credit or above, mandatory in Mathematics and English and any other three subjects.

• Degree in a relevant field or professional qualification from a recognized university

• At least two (2) years’ experience in banking
• Experience in credit related function will be an added advantage

JOB CORE COMPETENCIES

• Excellent verbal and written communication skills
• Conversant in Excel, Word, Power Point and use of other spreadsheets
• Attention to detail
• Analytical skills
• Team work
• Drive for results
• Rule orientation
• Customer Service orientation
• Business Acumen

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