Head of Digital Sales

Zambia National Commercial Bank Plc - Lusaka, Lusaka

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Contract type
Application deadline


Head of Digital Sales

Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Digital Banking Division under the Digital Sales Department at Head Office:-





To lead the Digital Banking Division Sales Department comprising Client Acquisition, Agent Acquisition and Merchant Acquisition units.  To grow and retain a portfolio of digital banking customers and achieve the business target of the number of clients, agents and merchants as well as associated financial performance indicators.


Under the supervision of the Chief Digital Banking Officer, the following are among the Job Key Responsibilities:-

  • To develop and drive the Digital Banking Division sales strategy execution.
  • Implementing robust distribution network.
  • Implementing the nationwide Agency banking rollout.
  • Implementing the nationwide merchant acquisition framework as per strategic goal.
  •  Constantly scan the market to acquire clients, agents and merchants.
  • Aligning the business strategy with other business divisions within the Bank to leverage on the synergy.
  • Alignment of strategy to technology trends and provide competitive response.
  • Identify and take ownership of generating sales opportunities through various events and marketing efforts.
  • Owning and delivering the digital channel strategy as well as working closely with other businesses within Zanaco.
  • Delivering increased digital sales across Zanaco.
  • Grow revenue in line with KPIs.
  • Be an effective team player through communication, performance management, development plans and reward/recognition practices.
  • Cultivate an environment that supports diversity and reflects the Zanaco Brand.
  • Build a culture of continuous improvement in sales development.
  • Seeks opportunities to integrate, simplify and streamline activities through involvement of teams in the geographic and functional matrix.
  • Monitoring post acquisition engagement level with the following:
  • Clients
  • Agents
  • Merchants
  • Monitoring the service level efficiency of Agents and Merchants.
  • Monitoring DSA engagement with clients.
  • Conduct a needs analysis to identify customer needs.
  • Complete disclosure to customers in matters to do with accreditation, service fees, and commission.



  • External: Local Regulators.
  • Internal: All Divisions.



  • Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.
  • Degree in a relevant field or professional qualification from a recognized university.
  • Minimum: At least six to eight ( 6-8) years’ relevant experience
  • A good knowledge of financial spreadsheet applications (e.g. Excel) to capture and analyse financial data.
  • Good knowledge of general banking practices and procedures.
  • A good understanding of the principles and practices of business economics and the current business economic environment.
  • Strong numerical skills and financial acumen to analyse evaluate and identify trends in complex consolidated financial statements, balance sheets and ratios.
  • Sound understanding of current taxation laws as they apply to the portfolio of customers.
  • Good knowledge of technical portfolio management systems.
  • Strong knowledge of industry practices and performance measurements.
  • Sound knowledge industry trends, associated solutions of products, solution or service offerings as well as competitor’s offerings and structure.
  • Understand the Digital Banking channels.
  • Good knowledge of general banking practices and procedures.
  • Good understanding of the principles and practices of business economics and the current business economic environment.
  • Good knowledge of financial investment options and electronic banking options.



  • Excellent verbal and written communication skills.
  • Highly numerical skills/data rational.
  • Presentation skills.
  • Persuasive skills.
  • Analytical and quantitative skills.
  • Innovative.
  • Forward planning.
  • Ability to lead, direct, manage and supervise.
  • Results orientated.
  • Strong numerical skills and financial acumen.
  • Good prioritization skills.
  • Delegation skills.
  • Leadership and negotiation skills.
  • Client engagement skills.



Min education
Primary school
Required experience
4 Years
Not defined
Not defined
Not defined



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