Multiple Recruitment at Zambian Institute of Aviation and Hospitality Management

Zambian Institute of Aviation and Hospitality Management (ZIAHM) is inviting applications from well qualified Zambian citizens for the following full time job positions.

1. QUALITY ASSURANCE MANAGER (AVIATION DEP)

QAM- is responsible for the planning, preparation and conduct of audits and inspections.

Duties and Responsibilities:

• Disseminate and support the implementation and maintenance of the Quality Management System.
• Establish, implement and maintain a Compliance Monitoring Program according to CAA Zambia
• Assess the effectiveness of Quality Cabin Crew Training
• Have access to the Accountable Manager
• Have access to all parts of the Airline, and as necessary, any contracted ·operator.
• Ensure Training Policy systems and providers utilized by ZIAHM are in compliance with CAA requirements and regulations part 3 and 2.
• Validates all Cabin Crew Training program are in accordance ·with CAA regulations or/ and Industry best practices.
• Liaise closely with CAA on changes in policies, procedures or processes which require to be accepted/ approved by CAA or any other changes in Training that might affect quality of training.
• Periodically conduct quality control of Training related documentation.
• Actively participate in Quality and Safety related meetings.

Requirements and experience:

• Any ICAO/CAA/IATA License holder or Certificates
• Two years working experience in an Airline company/ Cabin Crew Training Institution as an Instructor
• Sound knowledge of CAA regulations and relevant regulation legislation governing bodies.
• Knowledge of the Cabin Crew Training Manual and CAA’s ATO Parts and ACT of Parliament.
• Diploma in Business Administration Management or any most advantage

2. HOSPITALITY LECTURER (2)

• This role profile is indicative, not prescriptive, and the balance of duties will be in accordance with the contract of employment

Duties and Responsibilities:

• Teaching and learning support
• Design teaching material and deliver either across a range of modules or within a subject area.
• Use appropriate teaching, learning support and assessment methods.
• Supervise student projects, and/or e.g. field trips and, where appropriate, placements.
• Identify areas where current provision is in need of revision or improvement
• Contribute to the planning, design and development of objectives and material.
• Set, mark and assess work and examinations and provide feedback to students.
• Conduct practical training in the kitchen and follow safety procedure

Qualification and relevant requirement:

• Ability to contribute to the achievement of the Institute Development Plans and the development of other school activities.
• Ability to undertake administrative duties in an accurate and timely fashion.
• Ability to plan workloads and projects and manage resources effectively.
• Ability to identify areas for improvement and to use initiative and problem solving skills to improve performance.
• Two years working experience as a lecturer in Hospitality/Tourism or any related courses
• Degree/ Diploma in Hospitality or related Hospitality Professional Qualifications
• Diploma/ Certificate in Teaching Methodology and must be accredited to TEVETA

3. ASSISTANT ACADEMIC OFFICER

Duties and Responsibilities

• The responsibilities of this officer are: Mainly to function as the heart of academic operations and the institute at large.
• Ensuring that enrolled students have access to the timetables, academic calendar and Student Handbook of policies and procedures of ZIAHM.
• Receive calls and inquiries from potential clients and advise them on any need
• Verify, approve and disapprove all academic entry requirements documents from new applicants
• Formally communicating to the Academic Management and on any changes in the status of enrolled Students (drop-outs, deferment, and disciplinary action).
• Generation of data and information necessary to track student class attendance and student work progression by cohort and record assessment results continuously as part of the permanent students records up to final examinations for each semester. By so doing, will liaise with the Training Manager.
• Sale application forms to all applicants and give receipts as required
• Shall receive all complaints and grievances from the students ensure timely delivery of such queries to relevant officers/departments for effective response to students. Feedback must be given to the client within any time need.
• Shall be responsible for the issuance of Student results and academic time tables.

Qualifications

• Diploma in Business Administration or any related business qualifications including hospitality
• Have a great personality and good rapport with clients especially students and visitors
• Computer literacy with knowledge in Microsoft Excel, Microsoft Word and Internet explorer, emailing and Photocopying operation
• 1-year relevant working experience in the similar position or customer care service (experience in the training institution most advantage).

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