Parts & Service Dealer Development at Sandvik Mining and Construction

Sandvik Mining and Construction Zambia

Vacancy: Parts & Service Dealer Development

The role

To deliver parts & selvice value proposition to customers and drive sales through Distributors.

Key performance areas

• Collect competitive intelligence through regular interactions with dealers
• Identify, analyses and drive resolution of customer issues (non-warranty)
• Identify capability gaps and improvement plans for dealers
• Establish targets for end-customer order fulfillment cycles
• Build and develop business relationships with Dealers/Distributors
• Drive the agreed strategy and budget through all Dealers/Distributors and Direct sales in non-core countries
• Closely follow the agreed Dealer/Distributors execution plans and initiate and implement necessary mitigating actions where required
• Actively work with and support Distributor sales personnel to secure new business through identified opportunities
• Review competitors’ offering and price end determine strategies to improve market penetration

Key Performance Indicators

• Order intake from Distributor vs budget/forecast
• Revenue growth
• E-business sales growth
• % total unit sold to end-user’s vs total unit shipped to distributor
• NPS (Net Promoter Score) – per account

Your profile

• Diploma/ Degree in Fngineering (Mechanical/Flertrical)
• Commercial or Business development experience
• 5 years’ experience in sales or marketing
• Extensive experience in managing customer relationship
• Extensive travelling will be required.
• Well-developed understanding of customer and market dynamics and requirements
• Computer literate with proven computer skills.
• Strong technical background across engineering disciplines.
• Fitness for underground ard surface mines (Silicosis Certification).
• Project Management skills.
• Account management experience.
• EIZ Membership.
• Valid driver’s license.
• Competencies
• Interpersonal skills
• Problem solving skills
• Result-oriented
• Team player
• Effective communicator
• Strong customer focus
• Diligent

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