Customer Service Representative at Yalelo Limited

Yalelo Limited - Location: Zambia, Lusaka

Job closed

Contract

Contract type
Permanent
Application deadline
27/07/2019

Description

Position
Customer Service Representative at Yalelo Limited
Vacancies
1
Description

Yalelo is seeking a highly motivated, energetic, and hard-working individual to work as a Customer Service Representative.

Are you an A-player, highly motivated, energetic, and hard-working individual, with a passion for customer service? Then you are what we are looking for to fill this role.

The Right-Fit candidate will:

  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Greet customers warmly and ascertain problem or reason for calling
  • Advise on company information
  • Place or cancel orders and attempt to persuade customers to reconsider cancellations.

The Essentials:

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • University degree in Business Studies or equivalent.

If this is YOU, Yalelo wants to hear from you today!!!

This is a full-time position and the successful candidate must be available to work weekdays and weekends.

Sharing is Caring! Click on the Icons Below and Share

Requirements

Min education
Primary school
Required experience
4 Years
Nationality
Not defined
Languages
Not defined
Skills
Not defined
Prerequisites

.

Company

Employer name

Yalelo Limited

Did not find vacancies of your interest?

Register to be informed when we have suitable positions for your profile.
By registering, you accept our Terms and conditions